Frequently Asked Questions
General Questions
Do I or others need to download software at any point?
No. Our service is available via simple web links, which means that all you need is a browser.
Do I need to register to use the service?
Not necessarily. You need an account to create a world, to personalise your avatar, and to enter private worlds. Without an account, you can enter public worlds by choosing Join as a guest on the welcome screen.
What are the recommended/min. technical requirements to access the service?
Our service is accessible from most modern laptops/desktop computers, smartphones, tablets and VR head-mounted displays.
The recommended browser is Chrome or Edge. For more information visit: https://support.google.com/chrome/a/answer/7100626?hl=en. For VR, we recommend using the device’s default browser or Wolvic (https://www.wolvic.com).
We recommend accessing the service via a stable connection (min. 3G) and avoiding restricted internet access points. If you experience any issues, connect your device to a different hotspot (e.g. your mobile) to get around firewall restrictions.
Please also make sure that you have allowed microphone and webcam permissions in your browser. For more information visit: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en.
Finally, most computer setups don't allow more than one video or audio conference at a time. If the above doesn't help, close other conferencing software (e.g. Zoom, Teams, Slack) and/or open the world in Incognito mode.
How can I use my own avatar?
- Sign in and open Dashboard > Profile Settings.
- Under Avatar Selection, open the Your Avatars tab and click Upload your own Avatar.
- Select a
.glbor.vrmavatar file. The avatar is converted for use in worlds, which can take a few minutes.
You can also pick one of the ready-made avatars in the Preset Avatars tab.
How many people can join a world at the same time?
New worlds allow 25 concurrent users. On the free plan, 25 is also the maximum; paid plans can raise the limit. World owners and admins can change it under Dashboard > your world > Edit > Maximum Users. Contact us if you have different needs or events in mind.
I need more info or support – can you help?
Absolutely. You can join our Discord community or use our contact page. Please be as specific as you can with the issue and we will come back to you.
Technical questions
I want to create a world – how do I access more technical information?
See Getting Started for a step-by-step guide to creating a world and uploading your first model, and the Creator's Toolkit for more resources.
I want to migrate a model I made/ I purchased from a library – will it work?
Our service accepts .glb models created with commercial software or that come from most online libraries (e.g. Sketchfab, World Builder, Epic store). However, some models might appear broken or might contain textures or polygon counts that are unfit for web distribution.
At Captic, we cannot take responsibility for 3rd party content so please ensure that all models are as robustly designed as possible and take into consideration the fact that our service delivers web-based, multiplayer and cross-platform experiences.
For more information see Getting Started.
I want to embed the world I built into my website – how can I do this?
You can display a working version of a world on a website by embedding its link with an iframe. Replace the src with your world's link (for example https://w3dge.io/<world-id>/<world-name>) and set a title:
<iframe
src="https://w3dge.io/<world-id>/<world-name>"
title="My world"
width="100%"
height="100%"
frameborder="0"
allow="autoplay; fullscreen; camera; microphone; xr-spatial-tracking"
allowfullscreen
></iframe>
World management & moderation
What is the Dashboard for?
Registered users can open the Dashboard from the top navigation bar or from their profile menu. It lists your worlds. For each world, the Manage tab lets you change its settings and features, the Admins tab lets you add or remove members and admins, the Stats tab shows analytics, and the Logs tab shows activity logs.
What can a world 'Admin' do?
An Admin can edit the world, change its settings, manage its members and moderate all activities within it. The world owner or another Admin can assign the Admin role in the Admins tab of the Dashboard. A user must have an account to become an Admin. See Roles & Permissions for the full list.